👋 If you need help with the Griefity app, please check the FAQ below.
💌 If this page doesn’t answer your question, please email us at team@griefity.com.
How do I access the Griefity app?
The Griefity app is available on the Apple App Store and Google Play in selected countries.
Is the app free to use?
Most of the features in the app are free to use, however we do also provide some paid services. These can be subscribed to within the app.
I have an improvement or suggestion for the app. How do I let you know?
Please email us at team@griefity.com!
How do I manage my subscription? (Includes starting, cancelling, and reinstating)
To access Griefity Plus and paid features, you will need a paid subscription.
Subscriptions are managed through the appropriate app store for your device.
To subscribe to any of our paid access content, click ‘Upgrade’ in the app, and you will be taken to the appropriate store for your device to complete payment.
Subscriptions can be cancelled and reinstated at any time.
Upon cancelling a subscription, your access will remain available until the end of the paid period.
Due to the nature of digital content, refunds are not available.
If I cancel my subscription, can I join and subscribe again in future?
Yes, absolutely. You are able to cancel your subscription at any time. If you feel you should need to use Griefity again in future, you can re-subscribe whenever you’re ready.
How do I access Griefity Plus and other paid features?
To access Griefity Plus and paid features, you will need a paid subscription.
Subscriptions are managed through the appropriate app store for your device.
To subscribe to any of our paid access content, click ‘Upgrade’ in the app, and you will be taken to the appropriate store for your device to complete payment.
Subscriptions can be cancelled and reinstated at any time.
Upon cancelling a subscription, your access will remain available until the end of the paid period.
Due to the nature of digital content, refunds are not available.
How is my data and information used by Griefity?
Log in and profile information: This is kept securely by Griefity for the purposes of managing your account. You can update it at any time and request permanent deletion of it at any time.
Notification details: We will contact you from time to time to provide updates about Griefity and the services, products, and apps we offer. You can unsubscribe from these notifications at any time.
Information entered into private app features (Check ins, Daily Practices): This information is accessible only by you when you are logged in to the app.
Information entered into app sharing or display features (Posts, Comments, Username): This information is shared with other people using the app and is moderated by Griefity team members to ensure it meets our content guidelines.
Information entered for the purposes of joining a course, event, or group: This information is used internally by Griefity for organisation purposes and may occasionally be shared by co-organisers of any courses, groups, or events. When a co-organiser is involved this will be listed along with the course, event, or group information.
Please also see our Privacy Policy for further information.
How do I permanently delete my account and any data you hold about me?
You can permanently delete your account and any data we hold about you at any time. Please email team@griefity.com to let us know, and we will confirm the deletion by email when it is completed.
Please note that this is different to cancelling your paid subsciption. If you would still like to retain access to the free features of Griefity, you can simply cancel your subscription payment with the appropriate app store for your device.
How does Griefity moderate posts and comments in the app?
Our moderators routinely check all user-generated content in the app. If you are concerned about any content you see on the Griefity app, please report it immediately to team@griefity.com.
Griefity reserves the right to remove any content that does not meet our content guidelines.
Who do I contact if I have a question, comment, or feedback about the Griefity app or website?
Please email us at team@griefity.com!
Griefity provides educational content and community support. Our platform does not provide professional counselling, therapy, or urgent services, and should not be substituted for professional advice.